Role & responsibilities

This requirement is for the Digital Operations Centre (DOC) Project, a mature (8+ years), AIOps-enabled L1.5 operations hub supporting a complex enterprise workplace using tools such as ServiceNow, Dynatrace, LogicMonitor, and Falcon LogScale.

DOC is currently under critical skill and bandwidth constraints due to attrition. Onboarding low-maturity profiles poses significant delivery risk. Existing enablement and SME-led onboarding are designed for resources with prior production exposure, enabling rapid and protected productivity with minimal risk.

This requirement is being tracked as a delivery and operational risk, and timely action is essential.

Minimum Foundational Experience (Non-Negotiable)

Profiles must demonstrate
Hands-on experience in live enterprise production environments (shift-based operations)
Active involvement in P1/P2 incident management (bridge calls, triage, restoration)
Solid technical triage across application and infrastructure layers
Clear understanding of SLAs, escalations, customer risk, and RCA

Exp enterprise applications/monitoring and its tools

📌 Looking For Monitoring And Observability Mim Hyderabad
🏢 Tech Mahindra
📍 Hyderabad