Role & responsibilities

Key Responsibilities
Provide L2 production support for Netcracker OCS and related charging

applications.
Monitor application health, services, alarms, and system performance using

monitoring tools.
Perform incident analysis, troubleshooting, root cause analysis (RCA), and

service restoration within SLA.
Analyse Diameter (Gy/Ro) CCR/CCA transactions and charging failures.
Investigate customer-impacting issues using application logs, Graylog/Splunk,

Unix logs, and database queries.
Execute operational activities including application start/stop, health checks,

cache refresh, and configuration validation.
Support prepaid charging, balance management, voucher processing, recharge,

and rating scenarios.
Validate interfaces with CRM, Billing, Mediation, PCRF/PCF, IN, and external

APIs.
Perform SQL queries for production analysis and data validation.
Coordinate with L3, development, infrastructure, and vendor teams for major

incident resolution.
Participate in change implementation, deployment validation, and post-

deployment verification.
Prepare RCA reports, operational documentation, SOPs,



and knowledge articles.
Support 247 production operations through rotational shifts and on-call

activities.

Required Technical Skills:
Solid knowledge of Netcracker Online Charging System (OCS).
Telecom BSS/OSS domain with prepaid/postpaid charging concepts.
Diameter protocols (Gy, Ro, Gx) and online charging flows.
Linux/Unix administration and shell scripting basics.
SQL (Oracle/PostgreSQL/MariaDB) for troubleshooting.
Log analysis using Graylog, ELK, Splunk, or similar tools.
REST/SOAP APIs, JSON/XML payload analysis.
Incident, Problem, Change, and Release Management (ITIL).
Understanding of application architecture, microservices, and integration flows.

Preferred candidate profile
Netcracker Revenue Management (NRM) knowledge.
Kubernetes, Docker, OpenShift, or cloud settings.
Jenkins and CI/CD deployment exposure.
Kafka, Tibco, or MQ integration.
Monitoring tools such as Grafana, Prometheus, Zabbix, or AppDynamics.
Telecom protocols such as SMPP, HTTP, and Diameter.

📌 Netcracker Ocssupport Analyst Bengaluru
🏢 CLARITY CONSULTING
📍 Bengaluru