Network Security II Engineer II Network Security II Engineer II (Enterprise IT + Manufacturing/OT) Platforms: Palo Alto NGFW (Strata) | Zscaler (ZIA/ZPA) | F5 BIG-IP WAF (ASM/AWAF) | ServiceNow Shift: Versatile — AMER, EMEA, or APAC time zones Role Summary Support day-to-day network security operations across enterprise IT and manufacturing/OT environments. Assist with firewall and cloud security policy support, WAF monitoring/tuning, and incident handling through ServiceNow—while following change control and operational best practices.
Key Responsibilities Palo Alto NGFW Support firewall policy administration (security rules, NAT, objects, zones). Review and analyze logs (Traffic/Threat/URL) for troubleshooting and investigations. Assist with approved changes and documentation.
Zscaler (ZIA) Support secure access troubleshooting (policy blocks, forwarding, user access issues). Review logs and partner with teams to resolve recurring issues. F5 BIG-IP WAF (ASM/AWAF) Monitor WAF alerts and assist with the investigation of web threats.
Support WAF policy tuning to reduce false positives while maintaining protection. Help onboard web applications behind the WAF (testing + documentation). ServiceNow Incident Handling Triage incidents, document troubleshooting steps,
and drive tickets to resolution.
Escalate effectively and support post-incident follow-ups/knowledge articles. Enterprise IT + Manufacturing/OT Support Support segmentation and access controls for OT/plant environments. Coordinate changes carefully to protect uptime, safety, and production continuity.
Required Qualifications 0–2 years of experience in network/security operations (or equivalent internship/lab experience). Robust fundamentals in TCP/IP, DNS, routing, NAT, and HTTPS/TLS . Hands-on familiarity with: Palo Alto NGFW policy and logging Zscaler policy concepts and troubleshooting F5 BIG-IP WAF (ASM/AWAF) alert review and basic tuning/onboarding ServiceNow incident workflow and documentation Clear communication skills and robust attention to detail.