Key Responsibilities
Provide 24x7 production support for mainframe applications and infrastructure.
Monitor and manage batch jobs, schedulers, and production workflows.
Investigate and resolve production incidents, abends, and job failures.
Perform root cause analysis (RCA) and implement preventive measures.
Coordinate with development, infrastructure, and business teams for issue resolution.
Handle service requests, change requests, and problem management activities.
Ensure adherence to SLA, incident response, and escalation procedures.
Participate in release and deployment activities during maintenance windows.
Prepare operational documentation, runbooks, and support reports.
Support performance tuning and system optimization initiatives.
IBM z/OS
JCL (Job Control Language)
COBOL
CICS
DB2
VSAM
TSO/ISPF
📌 Mainframe Production Support Professional Bengaluru (India)
🏢 Zennial Pro
📍 India
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