About the Role We are looking for a proactive and detail-oriented English Mentor Supervisor to oversee mentor performance, ensure high-quality English mentoring sessions, and drive continuous improvement across the mentor team. This role plays a critical part in maintaining learning excellence, strengthening mentor engagement, and ensuring all communication and sessions meet a high standard of English proficiency.
Key Responsibilities 1.
Mentor Performance Management
Monitor and evaluate mentor performance through regular QA (Quality Assurance) of English mentoring sessions Ensure mentors maintain high standards of spoken and written English Track KPIs and implement performance improvement plans where required 2. Feedback &
• Development Provide frequent, structured feedback with a focus on communication clarity, fluency, and delivery Conduct regular 1:1 sessions to guide mentors in improving their English proficiency and teaching effectiveness 3. Workplan &
• Scheduling Design and manage mentor schedules and session plans Ensure consistent availability of mentors for English-focused sessions 4. Team Management &
• Assessment Oversee daily mentor operations and maintain team performance standards Evaluate team capability and identify the need for additional English mentors 5. Recruitment &
• Onboarding Partner in hiring mentors with robust English communication skills Assess candidates’ English proficiency during the recruitment process Support onboarding and training aligned with expected communication standards 6.
Grievance Handling
Address mentor concerns professionally and in a timely manner Facilitate conflict resolution within the team Qualifications &
Skills Bachelor’s degree in HR, Education, English, Business, or related field Excellent English proficiency (spoken and written) is mandatory Proven experience in mentoring, training, or team supervision Solid communication, coaching, and interpersonal skills Ability to assess and improve language delivery and communication quality Valuable organizational and time management abilities