Job Title: Major Incident Manager BCC (Business Command Center)

Key Responsibilities
Lead the end-to-end management of major incidents, ensuring timely resolution and minimal business impact.
Act as the primary point of contact and command during high-severity incidents, coordinating across technical, business, and vendor teams.
Drive incident response bridge calls, ensuring transparent communication, effective troubleshooting, and progress tracking.
Ensure accurate impact assessment, root cause analysis, and incident prioritization based on business criticality.
Provide regular updates to stakeholders and senior management during and after major incidents.
Ensure proper documentation, lessons learned, and action item tracking during and after incident.
Maintain SLA compliance and monitor key incident management metrics for continuous improvement.
Participate in migration activities, disaster recovery, and business continuity exercises.
Identify incident with potential regulatory, financial or data-privacy impact and escalate appropriately.




Ensure incident are managed in line with banking regulatory requirements as applicable.
Support regulatory reporting and risk reviews related to major incidents.
Act as a liaison between Technology, Operations, Vendors and Business Teams.

Required Skills & Qualifications:
Strong expertise in ITIL Incident & Problem Management processes (ITIL certification preferred).
Proven experience managing critical business or infrastructure incidents in a large enterprise setting.
Banking / Financial services experience (Preferred)
Familiarity with high availability, DR ( Disaster Recovery)
Excellent communication, coordination, and leadership skills under pressure.
Ability to work rotational shifts as per business requirements.
Solid analytical and decision-making abilities with focus on business impact and service restoration.
Experience in service management tools (e.g., ServiceNow, Jira).

📌 Major Incident Manager Bcc Business Command Center Bengaluru
🏢 L T M
📍 Bengaluru