Key Responsibilities:
Handle customer inquiries through chat and email in a timely and skilled manner.
Provide accurate information and resolve customer issues related to products, services, and accounts.
Ensure that all communication is explicit, concise, and empathetic.
Resolve customer complaints by identifying the root cause and offering appropriate solutions or escalating as needed.
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Meet KPIs and SLAs related to response time, resolution time, and customer satisfaction.
Maintain product knowledge to provide accurate solutions and updates to customers.
Adhere to company policies and procedures to maintain service quality and compliance.

Qualifications:




Excellent written communication skills with attention to detail.
Ability to multitask and manage time effectively in a quick-paced environment.
Customer-centric mindset with a problem-solving attitude.
Prior experience in customer service or non-voice processes is a plus.
Proficiency in using chat systems and email communication tools.
Familiarity with CRM software (e.g., Salesforce, Zendesk) is advantageous.
Ability to work in shifts as per business requirements.
Immediate joining availability is preferred.

Preferred Skills:
Prior experience in chat/email-based customer support.
Strong understanding of customer service best practices.
A positive and adaptable attitude to handle a variety of customer queries.

📌 Non Voice Process Chat / Email Process / Immediate Joining/ Csr Bengaluru
🏢 The Job Factory
📍 Bengaluru