Job Title

Patient Care Coordinator (PCC)

Key Responsibilities
Welcome patients and assist them throughout their visit.
Coordinate appointments, consultations, diagnostic tests, surgeries, and follow-up visits.
Act as the primary point of contact for patients and their attendants, answering queries and providing timely updates.
Coordinate with ophthalmologists, optometrists, counsellors, nurses, billing, and front-office teams to ensure smooth patient flow.
Guide patients through registration, investigations, treatment plans, and discharge processes.
Maintain accurate patient records, appointment schedules, and documentation in the hospital management system.
Ensure high standards of patient satisfaction by resolving concerns promptly and professionally.
Assist patients with insurance documentation, reports, and follow-up requirements when applicable.
Monitor patient waiting times and escalate operational issues to the Centre Manager when needed.

Required Skills
Excellent communication and interpersonal skills




Patient relationship management
Appointment scheduling and care coordination
Solid organizational and multitasking abilities
Knowledge of medical terminology is an advantage
Computer proficiency (MS Office/Hospital Management Systems)
Empathy, problem-solving, and customer service orientation

Preferred Qualifications
Graduate in any discipline (Healthcare or Hospital Administration preferred)
1 -3 years of experience in a hospital, eye care centre, diagnostics, or healthcare customer service
Experience in ophthalmology is an added advantage.

Key Performance Indicators (KPIs)
Patient satisfaction and feedback scores
Appointment and surgery coordination efficiency
Average patient waiting time
Accuracy of patient documentation
Follow-up completion rate
Complaint resolution turnaround time
Coordination with clinical and administrative teams

📌 Patient Care Coordinator Hyderabad
🏢 Centre for Sight
📍 Hyderabad