Patient Communication:
Answer inbound calls promptly and professionally, addressing patient inquiries regarding appointments, treatments, and clinic services.
Make outbound calls to confirm appointments, follow up on treatments, or provide additional information as needed.
Provide compassionate and transparent communication to address patient concerns or questions.

Appointment Management:
Schedule, reschedule, or cancel patient appointments using the clinic s management system.
Ensure appointments are booked accurately and efficiently to optimize clinic schedules.
Send reminders and follow-up messages regarding upcoming or missed appointments.

Patient Experience:
Deliver a positive patient experience by resolving issues promptly and professionally.




Handle challenging situations or escalations with empathy and a solutions-oriented approach.

Collaboration with the Clinic Team:
Communicate key patient information to the clinic s in office staff.
Coordinate with orthodontists and administrative teams to ensure seamless patient care.

Job Requirements Patient Care Specialist

What You Need to Succeed as a Patient Care Specialist in Pristina, Kosovo:

Education and Experience:
Previous experience in customer service, healthcare, or a similar role is preferred.
Familiarity with appointment scheduling systems or call management tools is a plus.

📌 Patient Care Specialist Pune
🏢 Fusion CX
📍 Pune