Key Responsibilities • Provide day-to-day administration and operational support for PingAccess, PingDirectory, and PingID across EIAM/CIAM settings.
Monitor platform health, service availability, component interoperability, logs, alerts, dashboards, and operational events.
Support PingAccess policy clean-up, configuration changes, and validation activities under the guidance of architecture and security teams.
Execute version upgrades, patches, hotfixes, pre-upgrade checks, configuration compatibility reviews, data migration validation, smoke testing, and post-upgrade remediation.
Validate SP connections, authentication policies, adapter integrations, and application flows after upgrades or configuration changes.
Troubleshoot PingDirectory performance issues such as LDAP search inefficiencies, missing indexes, replication issues, and cache configuration problems.
Build and maintain automation for client credential creation, Client ID/Secret provisioning, scope configuration, release tasks, and repeatable operational activities.
Support CI/CD pipelines, deployment automation, configuration standardization, and infrastructure-as-code practices for Ping platform components.
Improve logging and monitoring by updating dashboards, alerting rules, log levels,



and service health views.
Support CIAM flow migration from legacy CoEX stack to RAITT stack through environment preparation, deployment execution, validation, and defect remediation.
Contribute to cloud deployment enhancements for performance, high availability, and cost optimization.
Maintain operations runbooks, platform health reports, deployment records, and KT artifacts.

Required Skills and Competencies • Hands-on operational experience with PingAccess, PingDirectory, and PingID.
Robust knowledge of Linux administration, LDAP, certificates, networking basics, authentication flows, and application integrations.
Experience with CI/CD tools such as Jenkins, Azure DevOps, GitHub Actions, or similar platforms.
Experience with automation and configuration management using Terraform, Ansible, scripting, or equivalent tools.
Working knowledge of containers and cloud deployment platforms such as Kubernetes, OpenShift, Azure, AWS, or GCP.
Experience with monitoring and logging tools such as Splunk, ELK, Prometheus, Grafana, Dynatrace, or similar tools.
Solid troubleshooting, incident response, documentation, and release management discipline.

📌 Platform Engineer Secunderabad (India)
🏢 Info way Solutions
📍 India