: Regional Trainer Hospitality (L&D;)

Department: Hospitality and Property Management

Location: Mumbai

Reporting To: L&D; Lead – Hospitality

Role Purpose To drive effective training coverage and certification, service standards implementation, and behavior transformation across assigned residential sites, clubhouses, and sales galleries, ensuring delivery of hospitality experience by all associates (including partner associates).

Key Responsibilities
Execute monthly training calendar across assigned sites and 100% coverage of mandatory trainings. Liaise with functional heads and ensure 100% coverage of functional trainings.
Deliver classroom training, on-the-job training (OJT) for all roles.
Conduct structured induction for all recent joiners (Lodha & Partner associates)
Implement and monitor Buddy Program for recent joiners to ensure smooth onboarding.
Conduct mandatory, behavioral and soft skills trainings for Lodha associates and partner associates (Helpdesk, MEP, Housekeeping, Security etc.) across the region as per the planned training calendar.
Coordinate technical trainings for (Helpdesk, MEP, Housekeeping, Security etc.) with site CDTs and ensure all associates are trained before deployment.




Coordinating and conducting mandatory Prevention of Sexual Harassment (POSH) trainings for all associates (Lodha + Partner associates) with the HR department
Conduct post-training assessments (theory + practical) and ensure 100% certification compliance.
Maintain training records, attendance, and certification data
Ensure all SOPs and policies are implemented at the site religiously.
Conduct regular site audits and measure brand standards, SOP & policy implementation and capture on ground observations.
Drive daily pre-shift briefings and service huddles
Support mystery audits, hygiene audits, and internal audits conducted in the region and based on the audit reports conduct trainings as per the need identified.
Identify behavioral and service gaps and create and execute site-specific training plans

Skills Inter-personal skills, Solid facilitation and training skills,

Fluent in English, Hindi, and regional language, Team player

Qualification

3 years Diploma/Graduate in Hotel Management

Practice and Other Requirement

8 to 10 years of work experience in Learning & Development, preferably Luxury Hotels experience

Willing to travel across multiple sites

📌 Regional Trainer Mumbai
🏢 Lodha
📍 Mumbai