Experience
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
47 years of IT operations or managed services experience, with at least 2 years in a Release Management or Configuration Management role.
Experience coordinating complex release schedules across multiple infrastructure teams.
Demonstrated ability to maintain CMDB accuracy and track CI lifecycle changes in ServiceNow.
Technical & Process Skills
Working knowledge of ITIL-aligned release, deployment, and configuration management processes.
Hands-on experience with enterprise ITSM platforms and CMDB tools, particularly ServiceNow.
Robust organizational and documentation skills for release plans, CMDB records, and governance reports.
ITIL Foundation certification.Role & responsibilities