Position Overview The role involves managing investor grievance resolution, coordinating with regulatory authorities and SEBI ODR institutions, ensuring timely compliance, and representing the organization in regulatory interactions. The incumbent will be responsible for end-to-end handling of regulatory complaints and maintaining compliance with SEBI norms.
Key Responsibilities
Handle and resolve investor grievances, including complaints received through stock exchanges and regulatory bodies.
Track, monitor, and manage complaints received from Regulators and the SEBI ODR platform.
Prepare, review, and submit timely and accurate responses to Regulators and SEBI ODR Institutions.
Coordinate with Regulatory authorities and SEBI ODR Institutions to ensure effective and timely closure of complaints.
Attend and represent the organization in hearings, general calls, and Grievance Redressal Committee (GRC) meetings with Regulators and SEBI ODR institutions.
Liaise with internal stakeholders to gather facts, documents, and clarifications related to complaints.
Maintain and update the Investor Complaint Register in compliance with SEBI regulations and applicable norms.
Ensure submission of Investor Charter and BOGR within prescribed regulatory timelines.
Conduct analysis of regulatory complaints to identify trends, root causes, and areas for process improvement.
Required Skills & Competencies
Solid understanding of SEBI regulations, ODR mechanisms, and investor grievance processes
Excellent written and verbal communication skills
Ability to coordinate effectively with regulators and internal teams
Robust analytical and documentation skills
High attention to detail and compliance orientation
Experience Requirement
Prior experience in investor grievance handling, regulatory compliance, or ODR-related roles
Experience in dealing with SEBI, stock exchanges, or other regulatory authorities is preferred