Manage and lead field service teams across multiple locations.
Drive daily operations, beat planning, ticket closure, and service productivity.
Handle escalations and ensure timely issue resolution.
Monitor terminal uptime, service quality, and customer satisfaction.
Coordinate software upgrades, installations, and hardware replacements.
Review field performance through dashboards and operational reports.
Preferred candidate profile
10+ years of experience in Field Service Operations, Service Delivery, Retail Operations, Telecom, Fintech, BFSI, or Consumer Durables.
46+ years of team handling experience.
Must have managed field teams across multiple states.
Solid leadership, stakeholder management, reporting, and execution skills.
Comfortable with extensive travel and 6-day working.
📌 Portfolio Lead Bengaluru
🏢 Innoviti Payment Solutions
📍 Bengaluru
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