Experience
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
58 years of IT operations or managed services experience, with at least 3 years in a Problem Management or operational analysis role.
Proven track record of leading structured RCA investigations for complex infrastructure failures.
Experience working across multi-tower infrastructure environments (compute, network, database, EUC, cloud).
Demonstrated ability to collaborate with Incident, Change, and Release Management to drive CAPAs to closure.
Technical & Process Skills
Solid working knowledge of ITIL-aligned Problem Management processes and RCA methodologies.
Hands-on experience with enterprise ITSM platforms, particularly ServiceNow (problem records, KEDB, dashboards).
Robust analytical skills: ability to interpret incident trend data, identify patterns, and produce governance-ready insights.
Experience using data analytics or visualization tools (e.g., Power BI, ServiceNow Performance Analytics, Excel) for trend analysis.Role & responsibilities
Preferred candidate profile
📌 Problem Manager Bengaluru
🏢 PwC
📍 Bengaluru
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