Responsibilities:
Lead and manage the Quality team for Mortgage processes to ensure adherence to standards.
Monitor and evaluate mortgage process operations, identifying gaps and areas for improvement.
Conduct audits, provide constructive feedback, and implement quality improvement initiatives.
Develop and maintain quality frameworks, guidelines, and performance metrics.
Collaborate with operations and training teams to enhance process efficiency and accuracy.
Prepare detailed quality reports and present insights to senior management.
Ensure compliance with regulatory requirements and internal process standards.
Experience: Proven experience as Manager or Assistant Manager in Quality for Mortgage processes