Key Responsibilities
Welcome and assist patients at the front desk.
Schedule appointments and manage patient follow-ups.
Handle billing, payments, and day-to-day front desk operations.
Respond to WhatsApp messages, calls, and appointment inquiries.
Maintain accurate records using CRM/software.
Conduct cold calls and nurture prospective patient leads.
Coordinate with the clinical team to ensure a smooth patient experience.
Requirements
Excellent communication skills in English and Malayalam.
Solid customer service and interpersonal skills.
Ability to multitask in a quick-paced setting.
Professional attitude with attention to detail.
Good problem-solving and organizational skills.
Immediate joiners are preferred.