We are seeking a highly motivated and detail-oriented Quality Team Leader/Supervisor with a solid background in collections and quality control within the BFSI industry. This is a critical leadership position for an individual who can not only manage and mentor a team but also drive quality initiatives and handle complex data. The ideal candidate will have a proven track record in a similar role and the maturity to effectively manage people, processes, and client communication.
Key Responsibilities
People Management & Leadership:
Provide leadership, direction, and motivation to build and manage high-performing teams across different lines of business (LOBs).
Effectively deal with all levels of employees, stakeholders, and clients with a high level of maturity.
Quality & Process Management:
Drive initiatives to closure, including projects related to quality improvement.
Maintain a strong understanding of Transaction Quality functions, including the Handover, Startup, Manage, and Exit phases of a process transition.
Possess a positive working knowledge of Transaction Quality systems, tools, and technologies.
Data Analysis & Reporting:
Exhibit excellent analytical, quantitative,
and data handling skills to interpret data effectively.
Prepare presentations and client data using tools like PPT.
Communication & Collaboration:
Maintain excellent oral and written communication skills to manage all client and leadership communication.
Act as a process-oriented and organized individual with strong planning, decision-making, and prioritization skills.
Required Skills & Qualifications
Experience:
A minimum of one year of on-paper experience as a Quality Team Leader/Supervisor or in a similar team-handling role.
Must have prior collections experience within the BFSI industry.
Education:
A Graduate degree in any discipline is mandatory.
Skills:
Solid people management skills.
Excellent analytical, quantitative, and data interpretation skills.
The ability to drive initiatives and projects to a successful closure.
Exceptional communication and articulation skills.
Good working knowledge of Transaction Quality systems.
A basic knowledge of Six Sigma and statistical tools will be an added advantage.
Detail-oriented with strong organizational and presentation skills.