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Key Responsibilities:
Front Desk Operations:
Greet clients and pets warmly upon arrival.
Manage check-in and check-out process efficiently.
Handle phone calls, WhatsApp, emails, and online inquiries.
Schedule, reschedule, and confirm appointments.
Maintain a clean, organized, and welcoming reception area.
Client Service & Communication:
Provide explicit information on services, packages, pricing, and procedures.
Assist clients with registration, forms, consent documents, and feedback.
Address client concerns professionally and escalate to the manager when needed.
Coordinate with pet parents for follow-up visits, vaccinations, and reminders.
Billing & Cash Handling:
Generate invoices and handle billing accurately.
Manage cash, card, UPI, and online payments.
Maintain daily cash reports and reconcile payments at day-end.
Ensure all services are billed correctly.
Coordination & Support:
Coordinate with veterinarians, technicians, and support staff regarding client flow.




Ensure timely movement of patients to consultation rooms.
Update and maintain client and patient records in the system.
Assist in inventory updates, when required.
Compliance & Protocols:

Following clinic SOPs for hygiene, safety, and client handling.

Ensuring confidentiality of client and patient information.
Reporting any operational issues to the Clinic Manager.

Skills & Competencies:
Fluent communication skills (English).
Strong customer service orientation.
Ability to multitask in a rapid-paced workplace.
Basic computer proficiency (MS Office, CRM/EMR systems).
Positive attitude and team player mindset.

Qualifications & Experience:
Graduate (Preferred).
5+ years of experience in Reception / Front Desk / Customer Service (Hospital / Clinic / Pet industry preferred).

📌 Receptionist Mumbai
🏢 MUMBAI ROZGAAR
📍 Mumbai