We are seeking a friendly, skilled, and organized Receptionist to be the first point of contact for our clients. The ideal candidate should possess excellent communication skills, a customer-focused attitude, and the ability to manage front-office operations efficiently while creating a positive first impression for visitors.
Key Responsibilities
Welcome and assist walk-in clients and visitors in a skilled manner.
Answer incoming phone calls, WhatsApp inquiries, emails, and direct them to the appropriate department.
Schedule appointments and maintain the daily counseling calendar.
Register recent client inquiries and maintain accurate records in the CRM or office system.
Coordinate with visa counselors and operations staff to ensure smooth client flow.
Maintain the reception area, meeting rooms,
and visitor records.
Handle courier services, incoming and outgoing mail, and document dispatch.
Assist clients with basic information regarding company services and appointment procedures.
Maintain office supplies and coordinate with vendors for administrative requirements.
Support the administration team with routine office tasks and documentation.
Ensure confidentiality of client information and company records.
Provide exceptional customer service and maintain a positive office environment.