Responsibilities:
Lead workforce planning and scheduling activities to ensure optimal staffing and resource utilization.
Analyze historical data and forecast staffing requirements based on business trends and volumes.
Develop and maintain scheduling models to meet service level targets and operational goals.
Collaborate with operations and leadership teams to manage headcount, shrinkage, and productivity metrics.
Monitor real-time performance and make adjustments to align with business needs.
Generate and present WFM reports, dashboards, and insights for strategic decision-making.
Identify process improvement prospects within planning and scheduling functions.