goals.

Main Responsibilities
Manage call volume, daily attendance, and program break schedules to optimize performance.
Collaborate closely with the operations team to analyze and enhance delivery processes.
Generate cutting-edge ideas for process and service improvement planning.
Produce daily, biweekly, and monthly internal and external reports.
Assist with various projects and other duties as assigned.

Skills and Qualifications The Fusion CX Siliguri Quality Analyst role focused on auditing global processes needs the following qualifications and qualities
Robust work ethic and commitment to excellence.
Advanced Microsoft Excel skills, including knowledge of complex formulas; proficiency in MS Word and email communication.
Experience with IEX, CMS, and Avaya systems.
Ability to create detailed reports in Excel and forecast outcomes accurately.
Exceptional attention to detail and a high level of accuracy.
Proven ability to multi-task and maintain focus for extended periods to meet deadlines.
Previous call center experience is required for the Siliguri quality analyst role.
Previous experience in Workforce Management is considered an asset.

📌 Quality Analyst Global Siliguri (India)
🏢 Fusion CX
📍 India