Quality Analyst Bengaluru

Quality Analyst Bengaluru

01 Aug
|
Simplilearn
|
Bengaluru

01 Aug

Simplilearn

Bengaluru

Key Responsibilities:

Monitor calls, chats, and emails to assess agent performance.

Provide constructive feedback and coaching.

Develop and implement evaluation programs for agents.

Analyze training data and maintain feedback records.

Conduct weekly calibrations and daily/weekly huddles.

Collaborate with Team Leads to drive process improvements.

Ideal Candidate:

Robust verbal and written communication skills.

Team player with problem-solving abilities.

Proficiency in MS Office and Google Suite.

Analytical skills to interpret and communicate data effectively.

Mandatory Requirements:

Minimum 2 years of customer service experience, including 1 year as a Quality Analyst.

Graduation in any stream.

Experience in an International BPO is mandatory.

📌 Quality Analyst Bengaluru
🏢 Simplilearn
📍 Bengaluru

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