Key Responsibilities
Attend and respond to customer enquiries received through the company website, WhatsApp, email, social media, and phone calls.
Handle customer complaints professionally and ensure timely resolution.
Monitor website enquiries and coordinate with the concerned team for prompt action.
Check and respond to customer reviews and feedback across various online platforms.
Maintain a high level of customer satisfaction by providing accurate and timely information.
Coordinate with the operations and logistics teams regarding order status and customer concerns.
Maintain records of customer interactions, complaints, and resolutions in the CRM or order management system.
Follow up with customers to ensure their issues have been resolved satisfactorily.




Escalate unresolved issues to the appropriate department and ensure timely closure.
Prepare daily and weekly reports on customer enquiries, complaints, feedback, and resolutions.

Desired Candidate Profile
Graduate in any discipline.
2–4 years of experience in Customer Support, Customer Care, CRM, or E-commerce Customer Service.
Excellent communication skills in English and Hindi.
Experience handling online customer enquiries and complaints.
Valuable interpersonal, problem-solving, and customer service skills.
Proficient in MS Office, especially Excel.

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Sales Crm Delhi
🏢 Floatex Solar
📍 Delhi