Key Deliverables
Design and implement a forward-thinking training and performance strategy across support teams.
Drive resolution and prevention of systemic issues through strategic escalation management.
Lead cross-functional alignment and integrate Gen AI and other emerging technologies into support operations.
Track and improve key metrics such as NPS, customer satisfaction, and operational efficiency.
Role Responsibilities
Own end-to-end implementation of transformational training and learning initiatives.
Collaborate with product and engineering teams for long-term issue resolution and support innovation.
Champion change management efforts for current tools, systems, and workflows.
Manage stakeholder communication, ensuring strategic alignment in a high-growth workplace.
📌 Senior Associate/ Assistant Manager Bengaluru (India)
🏢 Meesho
📍 India