Business Development:
Generate current business prospects by identifying and targeting potential customers for freight forwarding services.
Develop and implement strategies to build a strong pipeline of prospects.
Establish and maintain relationships with key decision-makers within client organizations.
Meet or exceed sales targets and KPIs set by management.
Create and execute strategies to increase sales and market share in the freight forwarding sector.
Track and analyze sales data to forecast revenue, identify trends, and adjust strategies accordingly.
Maintain and grow long-term relationships with existing clients by providing outstanding service and support.
Act as the main point of contact for customers and ensure their needs are met in a timely and qualified manner.
Ensure high levels of customer satisfaction by addressing any issues promptly and following up on sal…
Maintain accurate and up-to-date records of sales activities, client communications, and pipeline status in the CRM system.
Provide regular updates to management on progress against sales targets and market developments.
Prepare reports on sales forecasts, customer feedback, and competitor activities.
Work closely with the operations team to ensure smooth execution of freight forwarding services and customer satisfaction.