We are seeking an experienced Salesforce Business Analyst to partner with business stakeholders and technology teams to deliver scalable Salesforce solutions. The ideal candidate will have solid Salesforce platform knowledge, excellent communication skills, and experience translating business requirements into system enhancements that drive business value

Role & responsibilities
Partner with business stakeholders to understand, document, and prioritize business requirements.
Facilitate workshops, process reviews, and solution discussions.
Develop user stories, process flows, functional specifications, and acceptance criteria.
Collaborate with Salesforce Developers, and Architects to design and implement solutions.
Support system testing, user acceptance testing (UAT), training, and deployment activities.
Analyze business processes and recommend improvements leveraging Salesforce capabilities.
Monitor enhancements, manage scope changes, and support continuous improvement initiatives.
Assist with change management and adoption strategies to maximize business value.
Work independently while effectively collaborating within cross-functional teams.

Preferred candidate profile




A minimum of 3 years of consulting/ industry experience
A minimum of 1 years of experience as Salesforce Business Analyst
Post Graduate (MBA +B.E./BTech.)
Experience gathering, analyzing, and documenting business and functional requirements
Expertise in writing user stories to communicate effectively to development teams
Ability to translate business needs into Salesforce configurations and solution recommendations.
Solid communication, stakeholder management, facilitation, and presentation skills.
Should have very valuable salesforce administration skills
Experience in implementing one of the Salesforce Clouds (Sales/ Service/ Experience/CPQ)
Experience in implementing Salesforce Industries Solutions (Healthcare/Manufacturing/Financial Services etc.)
Knowledge of Agile methodologies and experience working within Scrum teams using Jira.
Experience supporting change management initiatives, user adoption, training, and UAT activities
Proficiency with Excel, Visio, SQL, and process-mapping/documentation tools

📌 Salesforce Business Analyst Pune
🏢 Acumna Consulting
📍 Pune