Key Responsibilities
Sales & Customer Service
Welcome every customer warmly and provide personalized assistance.
Understand customer requirements and recommend suitable products.
Achieve daily, weekly, and monthly individual sales targets.
Maximize conversion by engaging every walk-in customer.
Cross-sell and upsell products such as leggings, dupattas, palazzos, accessories, and festive collections.
Build long-term customer relationships to encourage repeat business.
Product

Knowledge
Maintain thorough knowledge of BIBA collections, fabrics, fits, styles, and pricing.
Explain garment features, wash-care instructions, and styling tips.
Stay updated on current arrivals, promotions, and ongoing offers.
Visual

Merchandising
Maintain attractive product displays as per VM guidelines.
Ensure merchandise is properly folded, displayed, and replenished.
Keep the sales floor clean, organized, and customer-ready at all times.
Store

Operations
Assist in receiving stock, replenishment, and stock transfers.
Participate in stock counts and inventory audits.
Support billing,



gift wrapping, exchanges, and returns.
Follow SOPs related to cash handling and store operations.
Customer Relationship

Management
Collect customer details for CRM activities.
Inform customers about loyalty programs, offers, and events.
Handle customer complaints professionally and escalate issues when required.
Conduct customer calling activities for promotions and repeat purchases.
Teamwork
Work collaboratively with store colleagues.
Support the Store Manager during peak business hours.
Participate in training sessions and daily briefings.

Key Performance Indicators (KPIs)
Individual Sales Achievement
Store Sales Contribution
Conversion Percentage
Average Bill Value (ABV)
Units Per Bill (UPB)
Add-on Sales
Customer Satisfaction
CRM Data Collection
Mystery Audit Score
Visual Merchandising Compliance
Attendance & Grooming Standards
Stock Accuracy & Shrinkage Contro

📌 Sales Executive Gdn Gandhinagar
🏢 BIBA
📍 Gandhinagar