Role: Senior Business Analyst (Service Now)

Location: Kolkata (Onsite)

Contract Key Responsibilities
Engage with customers, business users, and product owners to understand business needs and objectives.
Conduct requirement gathering sessions, workshops, and stakeholder discussions.
Analyze business processes and identify opportunities for process improvement using the ServiceNow platform.
Convert business requirements into explicit, detailed, and actionable ServiceNow user stories and functional specifications.
Collaborate closely with Solution Architects, Developers, QA teams, and Product Owners throughout the Agile delivery lifecycle.
Participate in backlog refinement, sprint planning, story grooming, and UAT support.
Ensure requirements are complete, traceable, and aligned with business expectations.
Manage stakeholder communication and provide regular updates on requirement status and delivery progress.
Support solution validation and ensure delivered functionality meets business objectives.

Required Skills




9–11 years of experience as a Business Analyst, preferably in enterprise application implementations.
Hands-on working experience with the ServiceNow platform.
Robust experience in business requirement gathering, analysis, documentation, and stakeholder management.
Ability to translate business requirements into ServiceNow functional stories for technical implementation.
Good understanding of Agile/Scrum methodologies.
Excellent communication, presentation, and facilitation skills.
Robust analytical and problem-solving capabilities.

Preferred Qualifications
ServiceNow Certified System Administrator (CSA) certification (preferred).
Exposure to one or more ServiceNow modules such as ITSM, HRSD, Employee Center, Procurement, or Workflow Automation.
Basic understanding of ServiceNow configuration, workflows, forms, and platform capabilities to effectively collaborate with technical teams.

📌 Senior Business Analyst Servicenow :: Contract :: Kolkata
🏢 AceStack
📍 Kolkata