Guest Experience &
Flow Management:

Oversee smooth check-in, check-out, and room assignment processes, ensuring high service standards and resolving immediate guest complaints or requests efficiently.
Reservation &
Inventory Coordination:

Monitor daily room occupancy, walk-ins, and group bookings, collaborating with the reservations and housekeeping teams to maximize room revenue and ensure prompt room readiness.
Financial &
Billing Integrity:

Audit front desk transactions, handle guest folios, process payments accurately, and manage shift cash floats according to hotel financial policies.
VIP &
Loyalty Handling:

Recognize returning guests, VIPs, and loyalty members, ensuring personalized welcomes, amenities,



and room preferences are arranged prior to arrival.
Team Supervision &
Shift Operations:

Lead shift briefings, supervise front desk agents and bell staff, delegate operational tasks, and enforce brand grooming and service standards.
Interdepartmental Communication: Serve as the primary operational hub, liaisoning with engineering, housekeeping, and food & beverage teams to address guest needs, service delays, or emergency situations quickly.

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Senior Front Office Executive Thiruvananthapuram
🏢 SFS Hospitality
📍 Thiruvananthapuram