Sales coaching or management within a contact center workplace.
Expertise in upsell and cross-sell strategies in customer care contexts.
Campaign management and incentive program development.
Proficiency in CRM software and sales performance management tools.
Key Responsibilities
1.Upsell and Cross-Sell Strategy:
Analyze customer interactions to uncover upsell and cross-sell opportunities.
Develop and implement sales strategies to boost performance within inbound care teams.
2.Sales Campaign Management
Design, launch, and oversee targeted sales campaigns to drive revenue.
Track campaign success and provide actionable recommendations for optimization.
Incentive Program Development:
Create and manage incentive programs to encourage team members to exceed targets.
Evaluate program effectiveness regularly and implement necessary adjustments.
Performance Governance:
Monitor sales performance metrics to ensure alignment with company standards.
Generate detailed performance reports, identifying trends and areas needing improvement.
5.Training and Development:
Conduct regular training and workshops to enhance team sales skills.
Offer ongoing coaching and constructive feedback to improve individual and team outcomes.
6.Collaboration and Communication:
Partner with management to align sales initiatives with business objectives.
Cultivate a collaborative atmosphere to promote knowledge sharing and best practices.
Qualifications
Proven track record in sales coaching or management roles, ideally in contact center settings.
Robust grasp of upsell and cross-sell strategies tailored to customer care settings.
Excellent communication and motivational skills.
Analytical approach to interpreting data and making informed decisions.
Experience in sales campaign management and creating incentive programs.
Proficient in CRM software and sales performance tools.
Compensation: