Key Responsibilities
Handle inbound and outbound customer calls, emails, and chats professionally.
Understand customer concerns and provide accurate and timely resolutions.
Maintain detailed and organized records of customer interactions and follow-ups. Requirements
Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues.
Ensure high levels of customer satisfaction by providing transparent communication and empathetic support.
Escalate unresolved issues to the appropriate teams as per process.
Adhere to defined SLAs, quality standards, and compliance guidelines.
Provide feedback and insights based on customer interactions to help improve processes and service quality.
3 -5 years of experience in customer support, tele-calling, or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving abilities with a customer-first mindset.
Ability to handle pressure, manage multiple tasks, and work in a rapid-paced setting.
Basic computer proficiency (MS Office, CRM tools preferred).
Willingness to work in rotational shifts (if applicable).

📌 Senior Customer Support Delhi (India)
🏢 Vetic
📍 India