Responsibilities:
Provides leadership to managers and senior qualified staff
Adapts and executes functional or departmental business plan
Manages the activities of first-level managers, supervisors, and/or individual contributors
Hire, mentor, and develop high-performing support and production control teams
Manage support of EAS solutions hosted on-prem and on the cloud
Remain adaptable to changes in priorities with the ability to multi-task
Implement automation to improve operational efficiency and reduce manual interventions.
Maintain comprehensive runbooks, SOPs, and operational documentation.
Use data-driven insights to identify trends, risks, and prospects for continuous improvement
Communicate operational status, risks, and improvement initiatives clearly to stakeholders
Maintain runbooks, SOPs,



and operational documentation to meet audit and compliance requirements.

Technical Skillset:
Experience managing and mentoring a medium sized team
Experience in metrics led optimization
Experience in Incident Management and Problem Management
Hands-on experience supporting large-scale enterprise applications in production environments.
Exposure to core and IT auditing
Knowledge of ITIL processes
Exposure to cloud technologies

Qualifications
A University or college degree in a relevant discipline.
ITIL Certification
5+ years experience in people management
10+ years experience in application support and production control
Experience in leading teams in application support and helpdesk areas.

📌 Senior Manager, App Dev & Support Services Bangalore Rural (India)
🏢 Conduent
📍 India