Job Title: Senior Manager Process Excellence

Experience: 12 Plus

Location: Whitefield, Bangalore

Shift Timings: 9 AM - 6 PM IST

Role Summary:

Lead global HR process excellence and transformation initiatives across GBS and HR Shared Services. Drive standardization, automation, governance, and continuous improvement across the Hire-to-Retire (H2R) lifecycle to enhance employee experience, operational efficiency, and compliance.

Key Responsibilities:
Lead process improvement and transformation initiatives across HR Operations.
Drive end-to-end H2R process optimization, including onboarding, employee data management, payroll, advantages, learning, case management, and offboarding.
Identify and implement automation, AI, and digital solutions to improve efficiency and service delivery.
Establish global HR process standards, SOPs, controls, and governance frameworks.
Conduct process mapping, root cause analysis, and workflow redesign to simplify and standardize operations.




Partner with HR COEs, HRIS, Payroll, Compliance, and regional teams to drive process excellence globally.
Lead Lean Six Sigma, Kaizen, and continuous improvement programs.
Define and monitor KPIs, SLAs, dashboards, and operational performance metrics.
Ensure compliance with employment regulations, data privacy requirements, and internal controls.
Drive change management, capability building, and a culture of continuous improvement.

Preferred Qualifications:
Proven experience in HR Operations, Shared Services, GBS, or Process Excellence.
Robust knowledge of Hire-to-Retire processes and HR service delivery.
Expertise in Lean Six Sigma, process improvement, and digital transformation.
Robust stakeholder management, project management, and change leadership skills.
Lean Six Sigma certification preferred.

📌 Senior Manager Process Excellence Bengaluru (India)
🏢 Adecco India
📍 India