This is a key leadership role for a technical professional who can blend deep expertise with solid team leadership. As a Sr. Advisor I - Technical Support, you will be responsible for overseeing daily technical operations, providing advanced problem-solving, and building a strong technical bench strength within the team. You will be a crucial point of contact for complex escalations and client interactions, ensuring the delivery of top-tier technical support.

Role and Key Responsibilities
Oversee daily operations and ensure timely and effective issue resolution.
Provide technical expertise in complex problem-solving scenarios.
Support the team by conducting triages and trainings to upskill both new hires and existing resources.
Review and update training curriculum to keep the team's knowledge current.
Create a technical bench strength within the team through mentorship and talent development.
Collaborate within LOBs/PODs in complex support and collaboration scenarios.
Interact and host discussions with clients to provide updates and resolve high-visibility issues.




Manage high-visibility and complex escalations from start to finish.
Audit sample cases for compliance checks, ensuring timely closures and follow-ups.

Key Skills & Knowledge
Technical Expertise:
Proven experience with Windows Server environments, TCP/IP, and other network protocols.
Experience managing, maintaining, and updating server infrastructure in an enterprise-scale environment.
Solid knowledge of DNS, DHCP, DFS, VPN, AOVPN, Wireless, FTP, and other key network services.
Robust knowledge of virtualization technologies such as Hyper-V.
Leadership & Communication:
Experience in technical team leadership, mentoring, coaching, and building talent.
Excellent communication skills with the ability to write clear technical documentation.
The ability to translate complex technical issues into clearly understandable terms for non-technical stakeholders.
Excellent time management and organizational skills with the ability to prioritize tasks effectively.

Education
Graduate

📌 Sr Advisor I Technical Support Pune
🏢 Spes Manning
📍 Pune