Company Description Café Coffee Day (CCD) is India's largest café chain, known as the go-to gathering spot for the young at heart to unwind and connect. Operated by Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited, CCD sources its coffee from one of Asia's second-largest coffee estate networks. Established in 1996 with its first café in Bangalore, CCD has since become synonymous with rich coffee experiences, catering not only to Indian patrons but also exporting to clients in the USA, Europe, and Japan.

Roles and Responsibilities
Lead after-sales service operations including installation, commissioning, preventive and breakdown maintenance.
Manage Branch Service Managers, Supervisors, and Field Service Engineers.




Drive SLA compliance, machine uptime, first-time fix rate, and customer satisfaction.
Oversee refurbishment, machine pull-out, dispatch, asset lifecycle, and inventory control.
Manage service documentation, warranty claims, invoicing, and audit compliance.
Coordinate with Sales, Supply Chain, Procurement, Finance, Warehouse, and Logistics teams.
Monitor service budgets, KPIs, MIS dashboards, and continuous process improvements.
Handle key customer escalations and strengthen long-term client relationships.

📌 Senior Manager Services & Maintenance Bengaluru
🏢 Café Coffee Day
📍 Bengaluru