Job Type: Full time

We're Hiring: Service Delivery Manager – Cloud Platform

Experience: 5–7 years | Location: Andheri, Mumbai | Type: Full-time

About the Role

We're looking for a hands-on Service Delivery Manager who can lead cloud infrastructure delivery across AWS and Azure, manage customer expectations, ensure SLA/KPI compliance, and keep operations running smoothly.

If you enjoy solving problems, driving service excellence, and working with smart cloud teams, this could be a outstanding fit.

What You'll Do

Cloud Skills We're Looking For

Own end-to-end delivery of cloud and infrastructure managed services.

Ensure SLA, KPI, incident, problem, change, and release management excellence.

Act as the key customer contact for service reviews, escalations, and improvements.

Lead and mentor cloud/infrastructure engineers.

Drive automation, standardization, RCA, and continuous service improvement.

Good working knowledge of AWS and Azure services such as EC2, VPC, IAM, S3, RDS, EKS/ECS, CloudWatch,



Azure VMs, VNet, Storage, Backup, Monitor, Load Balancer, App Services, Azure SQL, Entra ID, and AKS.

You'll Be a Great Fit If You Have

5–7 years of experience in IT infrastructure, cloud operations, or managed services.

At least 2 years in a Service Delivery, Technical Lead, or Team Lead role.

Strong ITIL process understanding.

Experience managing AWS and/or Azure production environments.

Excellent communication, customer management, and stakeholder handling skills.

Bonus Points

AWS Certified Solutions Architect – Associate

Microsoft Certified: Azure Administrator Associate (AZ-104)

Interested?

Let's sit for a coffee with Technical panel discussion and talk cloud, customers, SLAs, and what makes excellent delivery service click.

If this sounds like you, please share your resume on

Regards,

HR

📌 Service Delivery Manager Raigarh
🏢 Orient Technologies
📍 Raigarh