Key Responsibilities:
Manage and maintain strong relationships with customers, distributors, and clients.
Handle customer queries, complaints, and service requests in a qualified and timely manner.
Coordinate with sales, dispatch, accounts, and other departments to resolve customer concerns effectively.
Maintain customer databases, records, and communication details accurately.
Prepare and update daily, weekly, and monthly CRM reports using MS Excel.
Follow up with customers regarding orders, payments, deliveries, and feedback.
Ensure high levels of customer satisfaction and support business relationship development.
Maintain proper documentation of customer interactions and complaint resolutions.
Assist in generating MIS reports and sales coordination activities.
Support customer retention and relationship-building initiatives.

Required Skills:
Good communication and interpersonal skills.
Proficiency in MS Excel for reporting and data management.
Strong customer handling and coordination abilities.




Good problem-solving and follow-up skills.
Ability to maintain skilled relationships with clients and internal teams.
Basic knowledge of CRM processes and customer service operations.

Eligibility Criteria:
Minimum 4 years of experience in CRM, customer support, or customer relationship management.
Bachelor’s degree in any discipline is mandatory.
Good working knowledge of MS Excel is required.

Other Requirements:
Positive and professional attitude.
Ability to work under pressure and manage multiple tasks.
Responsible, organized, and detail-oriented work approach.

Note: Preference will be given to candidates with experience in FMCG, manufacturing, or sales coordination operations.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Sr Crm Executive Married Hisar (India)
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📍 India