Company Description MARIKAR GROUP OF COMPANIES is a diversified business group with operations across multiple sectors, offering products and services to a broad customer base. The organization focuses on building long-term relationships through reliable service delivery and customer satisfaction.

It emphasizes professional growth, structured processes, and performance-driven culture. Team members are encouraged to contribute ideas, collaborate across departments, and uphold high standards of integrity and quality.

Role Description The Service Manager is a full time, in office role based in Trivandrum. This role is responsible for overseeing daily service operations, ensuring timely and high-quality service delivery to customers, and managing a team of service staff and technicians. Key tasks include planning and assigning workloads, monitoring service performance, handling escalated customer concerns, and maintaining compliance with company policies and safety standards.

The Service

Manager will coordinate with other departments to streamline processes, track service metrics, prepare reports, and implement improvements in efficiency and customer experience. The role also involves training and mentoring team members,



managing inventory related to service activities, and supporting management in strategic service initiatives.

Qualifications
Proven experience in service management, operations supervision, or a similar customer-facing leadership role in Automobile Service Centres.
Solid people management skills, including team leadership, performance tracking, coaching, and conflict resolution.
Excellent customer service orientation with the ability to handle escalations and maintain positive client relationships.
Solid organizational and planning skills, with attention to detail and ability to manage multiple tasks and deadlines.
Effective communication skills in English and local languages, both verbal and written.
Comfort with using service management software, basic office productivity tools, and reporting systems.
Ability to work on-site in Trivandrum and collaborate across departments in a structured environment.
Diploma or bachelor’s degree in Business Administration, Engineering, or a related field is preferred.
Minimum 5 Years of Experience in automotive related service industries will be an added advantage.

📌 Service Manager Thiruvananthapuram
🏢 MARIKAR GROUP OF COMPANIES
📍 Thiruvananthapuram