Solution Development & Customization: Design, configure, and customize ServiceNow solutions with a strategic focus on CRM and MCO workflows to drive real-time visibility and operational efficiency.
End-to-End Implementation: Lead implementations with seamless integrations across ServiceNow CRM modules, ERP systems, dealer management platforms, and customer portals.
Product Innovation: Develop reusable components and frameworks to accelerate the delivery of CRM and MCO solutions, enhancing our unique market proposition.
Platform Optimization & Upgrades: Manage configurations, data migrations, upgrades, and performance enhancements with minimal business disruption.
Documentation & Enablement: Create explicit solution documentation, user guides, and training materials for internal teams and clients to maximise platform adoption and value.
Support & Troubleshooting: Provide expert-level support for CRM and MCO modules, resolving complex issues and ensuring optimal platform performance.
Continuous Improvement: Collaborate with architects, product managers, and business stakeholders to evolve solution roadmaps,



embedding innovation and efficiency in every delivery.

Skills

Technical
Robust expertise in ServiceNow CSM, FSM, and Sales/Order Management.
Advanced scripting skills with strong REST/SOAP API integration experience.
Experience designing CRM and MCO workflows for manufacturing and enterprise clients.
Familiarity with cloud platforms (AWS, Azure) and their integration with ServiceNow.

Soft
Strong analytical and problem-solving skills.
Excellent communication and stakeholder engagement skills.
Ability to lead deliverables independently while fostering collaborative, high-performing teams.
Effective time management with a focus on business outcomes.

Preferred
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist (CSM, FSM, Order Management).
Experience with ServiceNow App Engine, low-code/no-code development.
Exposure to AI Lab practices, AI model development, or ServiceNow AI integrations is a solid advantage, enabling innovative use cases and intelligent workflows.

📌 Service Now Engineer Noida (India)
🏢 ValueCoders
📍 India