Key Deliverables
Manage renewals and retention across a large customer book.
Drive customer adoption and product utilization through lifecycle engagement.
Execute adoption playbooks and collaborate cross-functionally to optimize retention.
Influence product roadmap through customer feedback and operational insights.
Role Responsibilities:
Own and lead strategic renewal processes to minimize churn.
Build trusted relationships and tailor adoption strategies per client.
Communicate effectively across diverse customer and internal teams.
Operate independently in a high-paced, hybrid EST-shift workplace.