We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.
Role & responsibilities
Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
Listen actively to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.
Meet and exceed performance targets for call handling and customer satisfaction.
Stay informed about company products, services, and policies to provide accurate information to customers
Requirements:
Minimum of 6 months and above experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a rapid-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.
Preferred candidate profile
Reviewing account information and answers.
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
Experience resolving customer issues in billing,
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take rapid decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Perks
Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities
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