The Student Service Officer owns the complete students experience journey at our institute.
As an SSO, you are expected to:
Ensure a delightful customer service experience by developing a solid rapport with the Student & Parents.
Addressing the concerns of Students & Parents by offering a quick resolution.
Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning workplace for the student.
Ensure collection of outstanding fee from parents within the specified time.
Ensure retention of Students and controlling Left-outs.
Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.
Ensure adherence to internal process and compliances.
To be successful in the SSO role you are required to have:
Ability to handle students and parents in an empathic & patient manner.
Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.
Fluency in English and Regional Language communication.
Must to have Attitude:
Customer Orientation.
Sense of Ownership and Accountability.
Result orientation.
Emotional intelligence for working in a Team.
Qualification:
Must have bachelors degree.
Preferred BTech / MBA /Masters in Education, etc.
Experience:
Previous experience in customer handling across industry.