This role demands a technically solid, accountable, and extroverted skilled with a passion for teaching and mentoring.
Ensuring best-in-class technical quality
Driving process excellence and operational efficiency
Supporting Trial Period (TP) success
Participating in customer discovery discussions
Preventing customer dissatisfaction due to skill gaps Key Responsibilities
Domain

Leadership & Technical Excellence
Act as the domain expert for assigned discipline.
Define and benchmark best-in-class quality standards.
Challenge teams to raise technical depth and accuracy.
Review complex designs, calculations, and deliverables.
Ensure zero technical compromise in customer submissions.
Coaching & Capability Building
Mentor and coach engineers to elevate technical capability.
Develop structured learning paths for different experience levels.
Create training modules, SOPs, and technical videos.
Conduct internal knowledge-sharing sessions and workshops.
Build second-line technical strength within the team. 3.

Process

Improvement & Efficiency
Identify bottlenecks impacting productivity and quality.
Lead continuous improvement initiatives.




Standardize best practices and templates.
Drive automation and smarter workflows where applicable.
Improve turnaround time without compromising quality. 4.

Customer

Engagement & Discovery
Participate in discovery meetings with customers.
Provide technical insights during pre-sales and proposal stages.
Support technical proposal preparation and validation.
Translate customer requirements into explicit execution strategies.
Ensure commitments made to customers are realistic and achievable.
Ownership & Accountability
Take ownership of:

o Trial Period (TP) success.

o Zero loss of customers due to skill gaps.

o No TP losses due to weak technical positioning.
Ensure delivery commitments are met in terms of:

o Quality o Timeline o Technical integrity
Proactively flag risks and implement corrective actions. 6.

Operational

Excellence
Ensure ongoing operational stability in live projects.
Conduct periodic technical audits.
Maintain quality consistency across accounts.
Work closely with Delivery, Relationship Managers, and QA teams.

📌 Subject Matter Expert Mechanical Pune
🏢 Indovance
📍 Pune