Manage a team of telecallers handling outbound lead calling campaigns.
Monitor daily performance, attendance, and productivity.
Conduct team huddles, briefings, and performance reviews.
Provide real-time guidance and support to improve conversions.
Ensure timely calling of allocated leads through dialer/CRM systems.
Drive conversion of leads into business (loan bookings, customer acquisition).
Monitor lead funnel (dial → connect → interested → conversion).
Optimize calling strategy to improve conversion ratios.
📌 Team Lead Contact Centre Maharashtra
🏢 Financial services
📍 Maharashtra
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