Sky VRM - Team Leader-Sky Channel-VRM - Support Job Role: Team Leader • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
Collaborating with fulfilment teams to ensure best in class conversion ratios.
Ensure availability of trained manpower to maintain production at 100% capacity.
Meet cost to income ratios as determined by Score card.
Adherence to Standards of Performance.
Meeting Customer Satisfaction index as measured through NPS surveys.
Job Requirements
Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
People management skill essential.
Experience in working in a tele-sales or relationship management in BFSI preferred.
Certified in AMFI/IRDA.
Positive listening skills and robust communication abilities.
Team Player.
📌 Team Leader Virtual Relationship Managers Thane
🏢 Kotak Mahindra Bank
📍 Thane
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.