Summary: The Collection Tele Caller is responsible for contacting customers to remind them of their outstanding payments, negotiating payment arrangements, and updating account information.
Key Responsibilities:
Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company.
Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures.
Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made.
Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments.