Application Monitoring
Sanity Check
Communication Skills
Escalation Process
Working Effectively on Timely Alerts
Task Management
Key Responsibilities ():
Application Monitoring:
It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
Sanity Check:
This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
Effective Communication:
Proactive and prompt communication with clients to resolve their queries quickly and accurately.
Escalation Process:
Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
Working Effectively timely alert:
All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
Task Management:
Job demands productive task management with valuable Analytical, Logical Reasoning Skills with Smart and quick thinking.
Key Performance Measures and KPIs:
Defects Handling
Average Handling Time
Timely Escalation to the client
No Client Complaints and Internal defects
Accuracy and Completeness
Effective Communication with internal and external stake holders
KPIs
Performance
Quick Thinking along with managing multiple tasks
Highlight and raise alert in the stipulated time
No internal & external compliant defect
Monitoring and meeting SLA
Correctness of Transaction
Adherence of the process defined.
Organizational Process Adherence
Timely Applying leaves
Maintaining office decorum
Following code of conduct policy
Skills Enablement
Refresher Sessions
Learning & Development certifications
Attending Enhancement Session by learning & development team
Attending Learning & development sessions organized by the team
Key Decision Pointers (capture any decision-making authority, if any):
Analysis of error captured by automation
Mandated Certifications in the role:
Certification courses related to domain & process
Linked Career Roles
Manual test engineer to Automation Engineer
Performance engineer
Through learning and certifications, Internal Job Rotations available across the organization.