Role Responsibilities:
Lead and manage a team of 15 outbound operators to meet collection targets.
Monitor call quality, provide coaching, and ensure SLA/KPI compliance.
Manage attrition, shrinkage, and rosters effectively.
Drive productivity and implement continuous improvement initiatives.
Job Requirements:
3–5 years of experience in team management within outbound collections or customer service.
Robust analytical and coaching skills to drive performance.
Ability to handle scheduling, shift planning, and reporting.
Proven track record in achieving SLAs and quality metrics.
📌 Team Leader Bengaluru
🏢 home credit
📍 Bengaluru
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