01 Aug
|
TITANIUM CONSULTING
|
Bengaluru
01 Aug
TITANIUM CONSULTING
Bengaluru
Responsibilities:
Monitor and evaluate agent performance to ensure adherence to quality standards in voice BPO processes.
Conduct training sessions to improve process knowledge, communication, and customer handling skills.
Provide feedback and coaching to agents based on quality assessments and performance reviews.
Develop and maintain training materials, process documents, and quality guidelines.
Collaborate with operations and management teams to identify gaps and implement improvement initiatives.
Prepare quality reports and dashboards for management review.
Ensure compliance with client-specific requirements and internal quality standards.
Experience: Minimum 1 year of experience as a Quality Analyst or Process Trainer in a voice BPO process
Qualification: Graduate (Any discipline)
📌 Trainer / Quality Analyst Bpo Bengaluru
🏢 TITANIUM CONSULTING
📍 Bengaluru